Job Summary:
Contribution Specialist is responsible for reviewing, interpreting, and processing requests for clients including numerous types of contributions and contribution related issues. Contribution Specialist is also responsible for managing timing expectations for all transactions as well as manage proper communication and follow-up procedures with internal clients. Contribution Specialist may also handle reports and other tasks outside of daily processing.
The ideal candidate will be located in our Cordova, TN or Lexington, KY office and will work in a hybrid model, 3 days per week in office.
Responsibilities:
- Process contributions for Retirement Plans and/or other plans as required
- Process participant loan payments and loan payoffs
- Process banking and custody transactions required to support recordkeeping activities
- Focus on operational data processing to ensure daily goals and objectives are met
- Analyze data and/or files along with 401(k) plan parameters to ensure proper processing of client and participant data
- Analyze and process contribution corrections
- Maintain focus on accuracy, given the potential for financial impact
- Handle standard or routine tasks requiring judgement and discretion
- Manage proper timing for completing processing tasks while also adhering to follow-up procedures with internal clients
- Review and handle other tasks and reports, sometimes rotating with other team members
- Be responsive to internal service and research requests
- Assist other team members on request
- Perform other duties as assigned
Skills & Qualifications:
- Minimum 1-year experience in a financial services processing environment
- High School or GED required; Bachelor’s Degree preferred
- Working knowledge of Microsoft Office products
- Able to adapt to frequent changes in a calm and professional manner
- Strong desire for continuous learning
- Results oriented
- Excellent written, verbal, and interpersonal skills required
- Excellent organizational and time management skills
- Service oriented interactions with managers, peers and customers
- Ability to follow documented standard operating procedures
- Displays initiative
- Accountability and good judgement
- Experience within financial services industry preferred
- Experience with Relius, or other recordkeeping systems preferred
- Able to work well independently