Job Summary:
The Associate Systems Engineer is an integral part of our IT team in ensuring that the company’s technology infrastructure runs smoothly and efficiently. The Associate Systems Engineer is responsible for several tasks related to working on and maintaining the company’s hardware, software, and analytics.
Location: Harrisburg, PA – Hybrid
Responsibilities:
- Setup, monitor, and maintain local, development, and production infrastructures utilizing a mixture of on premise and cloud systems.
- Participate in periodic testing of disaster recovery solutions.
- Patch and upgrade systems.
- Assembly and delivery of new hardware.
- Maintenance of software and licensing.
- Promotion of software to production environments including database updates.
- Creation and maintenance of systems documentation.
- Resolve incoming support requests via the Helpdesk as needed with limited direct supervision.
- Troubleshoot software and hardware issues.
- Provide quality support to employees regarding hardware and software needs and ensure timely resolution of issues and follow up with employees.
- Configure and setup new devices to company and compliance standards (laptops, phones, etc.), and ensure new employees are set up properly and have access to necessary systems.
- Assist with planning, migration, and expansion of environments.
- Evaluate new software and systems.
- Perform, monitor, and test system backups and recovery.
- Participate in the 24/7 rotating on-call schedule, and handle issues that arise during off hours maintenance windows.
- Support regulatory compliance, policies and procedures related to IT operations and security.
- Record and respond to technical incidents and requests using the ticketing system while adhering to performance goals.
Skills & Experience:
- 2+ years working in servercloud infrastructure
- Preferred Certifications: MCSE, MCSA, A+, Network+, Associate level Azure Certification
- Experience and knowledge working in Windows OS, Windows Server OS, Active Directory, Microsoft SQL Server, IIS, and PowerShell.
- Experience and knowledge working with Microsoft Azure, Azure AD, Office 365, infrastructure automation (PowerShell DSC, Azure Automation), application deployment, Linux, Bash, load balancing, networking, network security, and vulnerability scanning.
- Working knowledge of SQL and NoSQL database concepts.
- Familiarity with standard concepts, practices, and procedures within information technology and/or information systems as it relates to server administration.
- Ability to work independently and manage workload.
- Ability to communicate effectively with end users and staff from other departments.
- Demonstrated experience quickly and calmly solving problems.