Job Summary:
As a Sr. Operations Support Specialist on the fee processing team, you will be responsible for data entry, analysis, transaction processing, fee-related research requests and reconciliation activities for retirement plan accounts. This position also provides the right candidate an opportunity for continuing education specific to the retirement services industry, as well as the ability to learn new technology and further career development.
Duties & Responsibilities:
Quarterly fee processing.
Review quarterly fee extracts and checklist for special instructions.
Extract report files from Firstrac and review invoices as needed.
Import fee deductions into Relius Administration and initiate ACH pulls from TNS.
Reconcile TNS cash, including brokerage trades, and initiate fee bin transfers.
Maintain records for added quality control.
Update plan groups and fee schedules in Relius as fees change.
Adjust notes in Plan Fee Instructions spreadsheet (e.g. final fees posted, special funds, forfeitures, TNS plan/fee bins, etc.).
Add notes to Quarterly Fee Checklist as steps need adjusted or clarified.
Update ACH banking instructions in Firstrac and Plan Fee Spreadsheet as changes occur.
Respond to inquiries and requests from internal and external teams/clients via email, Teams, or SalesForce tickets.
Preparation of Fee Change Notices.
Assist with production of Plan Sponsor and Participant Fee Disclosures.
Disclosure Generator support.
E-Delivery Support.
Create and maintain process documentation to ensure consistent processing and training of newer team members. Review the work of other team members and provide feedback.
Review, recommend and/or implement process improvements to assure compliance with audit controls or changes that have a positive customer impact or help to reduce company risk.
Any other duties as assigned by supervisor.
Qualifications:
Education: Bachelor’s degree in business, finance, math or accounting preferred; or the equivalent combination of education and relevant experience.
Excellent Communication Skills: Confidently and competently conveys and presents information that is straightforward, uncomplicated, professional and clear.
Detail oriented with excellent time management skills.
A solid and thoughtful approach that defines problems and analyzes information using a rational, systematic process.
Open-minded and cooperative.
Proficient with Microsoft Office products especially Excel
Experience with Relius, MATC TNS, Matrix, and brokerage software (Schwab and Fidelity) a plus!
Attainment of ASPPA Retirement Plan Fundamentals RPF 1 & 2 recommended within 6 – 12 months of hire.