Carolann DiMaggio serves as Chief Operating Officer of American Trust Retirement, bringing over 25 years of retirement industry expertise to her role.
Before joining American Trust Retirement, Carolann built her impressive career at Vanguard, where she most recently served as Senior Manager of Operational Excellence. In this capacity, she led complex improvement initiatives that transformed organizational workflows through process redesign, technology implementation and intelligent automation.
Her extensive experience at Vanguard included managing recordkeeping services, non-qualified plan administration and overseeing critical areas of retirement operations. Throughout her career, Carolann has demonstrated expertise in relationship management, client satisfaction, risk management and operational efficiency.
Known for her strategic approach to operational leadership, Carolann has successfully implemented systems and processes that balance scalability with service quality—a critical capability as American Trust Retirement continues its growth trajectory. Her depth of operational leadership in the retirement space positions her perfectly to build excellence into the company’s recordkeeping foundation.
As COO, Carolann oversees all operational functions at American Trust Retirement, ensuring that systems, processes and teams are aligned to deliver exceptional service while supporting the organization’s strategic growth objectives.
Carolann’s expertise spans the full spectrum of retirement plan operations, making her an invaluable addition to the American Trust Retirement leadership team.