Plan Maintenance Specialist (Remote, USA)

May 2, 2024

Job Summary:

The Plan Maintenance Specialist is responsible for processing plan-level transactions, to include adjustments, fund share class changes, fund changes, investment model changes, investment default changes, plan mergers and spinoffs, and contact changes. Process plan level multiple-account transactions including: corporate & forfeiture allocations and adjustments/corrections for source, coding, account number, negative units, and other changes. Review Plan setup and options for requests received and update and maintain based on plan provisions. Research & resolve client concerns related to the functionality of the systems used in administering their plans. Utilizes documented standard operating procedures when completing review & execution of processes.  

 

Duties/Responsibilities:

Adhere to documented standard operating procedures and Service Level Agreements (SLAs) to ensure all jobs are performed accurately and in a timely fashion.
Process plan-level transactions as described in the Job summary
Ensure accurate and complete information is available prior to executing adjustment transactions or plan level changes
Troubleshoot and work with team members and other departments as necessary to review areas of concern
Oversee & communicate with multiple teams related to fund change large groups, trade activity, timing, reconciliation items, etc.
Communicate large trade activity to internal teams and with our trading partners for transactions being processed
Review & complete assigned tickets from Salesforce and fully document in detail steps reviewed, taken, & completed within the established Service Level Agreements (SLAs).
Participate in issue resolution requests to assist in resolving with minimal impact to clients and the company.
Production of client disclosures to be distributed to Plans, Advisors, and/or Participants.
Maintain open communication flow with business partners across the organization
Adapt to changes in the market, industry or company policies and business conditions
Work with management to identify opportunities and implement changes to improve operating processes, both for effectiveness and efficiency
Testing of systems and processes to provide detail & report results within established deadlines.
Other tasks as identified through system enhancements, custom process creation, and continued development.

 

Skills/Abilities:

College degree preferred.  Equivalent experience will be considered.
1-3 years’ experience with Defined Contribution plans
Minimum 3 years of experience in financial services operations and transaction processing
Experience with SunGard Relius Administration system preferred, or other recordkeeping systems
Knowledge of ERISA Regulations and the applicable Internal Revenue Code is preferred
Microsoft Excel @vlookups, formulas, & table proficiency preferred.
Working knowledge of Salesforce preferred
Working knowledge of Microsoft Office products
Ability to follow documented standard operating procedures
Able to adapt to frequent changes in a calm and professional manner
Strong desire for continuous learning
Results oriented
Excellent written, verbal, and interpersonal skills required
Excellent organizational and time management skills
Service oriented interactions with managers, peers and customers
Displays initiative
Accountability and good judgement

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