Job Summary
The Institutional Relationship Manager (Retirement Services) cultivates and enhances long-term relationships with Institutional Outsourcing Partner executive leadership teams, ensuring partner loyalty, retention, and satisfaction.
Responsibilities
- Manage a portfolio of defined contribution retirement plans for our Institutional Outsourcing Partners.
- Develop, enhance, and maintain relationships with executive teams providing proactive consultative service.
- Serve as the primary point of contact for Institutional Outsourcing Partner executive leadership teams.
- Act as an advocate for the Institutional Outsourcing Partner, understanding partner needs and balancing those needs with corporate strategy.
- Partner with internal leadership teams to determine and deliver optimal support model.
- Initiate/lead projects to enhance operational efficiencies.
- Identify Institutional Outsourcing Partner corporate strategy and proactively propose products and services aligning with the strategy.
- Oversee and coordinate annual non-discrimination testing and 5500 reporting.
- Address and resolve escalated operational items in conjunction with Client Service Manager, Leadership, and Partner, as necessary.
- Effectively manage expectations in accordance with best practices.
- Partner with finance to ensure proper revenue requirements are achieved.
- Lead bi-weekly Institutional Outsourcing Partner strategic meetings.
- Conduct in-person strategic meetings with Institutional Outsourcing Partner executive team.
- Assist with new business opportunities and attend prospect meetings, as needed.
- Adhere to team and individual service, retention, and revenue goals.
- Other duties as identified and assigned by Management.
- Travel required to satisfy the needs of Institutional Partner.
Skills & Qualifications
- Bachelor’s Degree
- ASPPA, QKA, QKC, QKS, CEBS, CRPS, or CRPC industry designations preferred
- Minimum of 8 years applicable experience or comparable industry designation.
- Proven experience in managing executive level relationships.
- Knowledge of employee benefits, 401(k) plans and ERISA law.
- Exceptional communication and presentation skills.
- Ability to work effectively in a team environment and manage multiple tasks.
- Demonstrate creative problem-solving skills, confidence, and executive presence.
- Strong project management skills.
- Ability to work and make decisions independently.
Salary: $85,000 – $100,000 base salary, based on experience, plus eligibility to participate in the company’s bonus program.